Effective Date: 2024-06-22

This Refund and Returns Policy (“Policy”) explains how BudBuddies (“we,” “us,” or “our”) handles refunds, replacements, and returns for orders placed via our websites, mobile applications, or other online services (collectively, the “Services”). By placing an order or otherwise using our Services, you agree to this Policy, in addition to our Terms of Service and Privacy Policy. If you do not agree with this Policy, please refrain from purchasing our products.

1. General Eligibility

1.1 Perishable and Consumable Nature
Our products primarily consist of cannabis flower, edibles, and related items. These are perishable or consumable, which limits our ability to accept returns once products leave our facility. Consequently, all sales are final unless otherwise specified in this Policy.

1.2 Legal and Geographic Restrictions
We only ship within the United Kingdom and Republic of Ireland (the “Service Area”). We are not responsible for orders placed in violation of your local laws or attempts to ship outside our Service Area. Refer to our Terms of Service for more details on geographic restrictions.

2. No Returns Once Shipped

2.1 Non-Returnable Goods
Due to health, hygiene, and regulatory considerations, we do not accept returns of cannabis products or accessories once they have been dispatched from our facility.

2.2 Exceptions for Damaged or Faulty Items

- If you receive an item that is significantly damaged, defective, or incorrect, please see Section 3 for our replacement policy.

- We may request photographic or video evidence before offering a remedy.

3. Refunds & Replacements

3.1 Limited Refunds
Refunds are generally not offered for shipped goods. Exceptions include:

- Non-Arrival of Parcel: Where valid tracking data shows the parcel is irretrievably lost or was never delivered.

- Order Fulfillment Error by Us: If we shipped the wrong product or if an internal error caused you to receive something other than what you ordered.

3.2 Product Not as Described
If you believe the product is materially different from its description, contact us within 7 days of delivery. We may decide on a case-by-case basis to provide a replacement, store credit, or partial refund. Supporting evidence (e.g., photos or batch info) is often required.

3.3 Replacement Process

- Damaged or Defective Items: If your item arrives damaged or defective, you must email support@budbuddies.cc within 7 days of delivery with supporting photos or videos.

- Resolution Options: We will assess the situation and may offer a replacement product, coupon-based reimbursement, or partial refund, at our discretion.

3.4 Refund Method
Approved refunds will be issued to your original payment method (e.g., bank transfer, crypto wallet) or, in some cases, via store credit or coupon code. Financial institutions may take several business days to process the refund.

4. Shipping – Related Issues

4.1 Carrier Delays and Errors
Once your parcel is handed over to the courier, shipping times and conditions are beyond our direct control. Tracking will be provided where possible. If the courier marks the package as “Delivered” but you have not received it, you must file a claim with the courier.

4.2 Parcel Marked “Delivered”

- Completed Transaction: When a courier marks an order as delivered, we consider the transaction complete.

- Contact the Courier: If you cannot locate the parcel, any recovery or insurance claim must be initiated directly with the courier. We may assist at our discretion but do not guarantee a replacement or refund.

4.3 No Responsibility for Seizure
We disclaim any liability for parcels seized by customs or local authorities due to regulatory or legal issues. Any subsequent redelivery or replacement is purely at our discretion.

4.4 User Responsibility for Incorrect Address

- If you provide an incorrect shipping address, we cannot guarantee rerouting or compensation.

5. Reporting Timeframes

5.1 7-Day Notice Requirement
You must notify us of any issue (e.g., damaged product, non-receipt, incorrect item) within 7 days of the date the parcel was recorded as delivered or should have been delivered. After this period, we consider the shipment accepted, and you may no longer be eligible for replacement or reimbursement.

5.2 Evidence Submission
We may request photos, videos, or other proof to verify the claim. Failure to provide evidence in a timely manner may result in a denied request.

6. Product Quality Concerns

6.1 Allergen & Ingredient Disclosure
Certain edibles or infused products may contain allergens (e.g., nuts, dairy) or other ingredients. It is your responsibility to check ingredient lists. If you have an adverse reaction, please discontinue use and consult a healthcare professional. Refunds for allergic reactions or taste preferences are not covered.

6.2 Variations in Product
Natural products like cannabis flower can vary in appearance, smell, and potency from batch to batch. Minor variances do not qualify for a refund or replacement unless significantly different from the product description.

7. Changes to This Policy

7.1 Policy Updates
We may modify or update this Policy at any time without prior notice. Any changes become effective immediately upon posting. Your continued use of our Services after updates indicates acceptance of the revised Policy.

7.2 Most Current Version
For the latest version of this Policy, please visit our website. If you have any questions, contact us at support@budbuddies.cc before placing an order.

8. Governing Law & Additional Terms

8.1 Governing Law
This Policy and any disputes related to refunds or returns are governed by the laws of the United Kingdom, unless otherwise dictated by mandatory local law. Refer to our Terms of Service for additional jurisdiction and forum details.

8.2 Severability
If any part of this Policy is deemed unenforceable, that portion shall be severed, and the remainder remains in full force.

8.3 No Waiver
Our failure to enforce any part of this Policy does not waive our right to later enforce that or any other part of it.

9. Contact Information

For refund or return inquiries, or if you need clarification, please contact:

BudBuddies
Email: support@budbuddies.cc

We make every effort to respond within a reasonable timeframe. Please provide your order number and relevant details to expedite our review.

End of Refund and Returns Policy

Last updated on 2024-06-22